1. Data We Collect About You
We collect and process personal information so we can provide our Services to you. It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The data we collect and process about you is explained in the sections below.
1.1 Data You Give Us
You give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, request a quote, subscribe to our marketing database, subscribe to our services, search for a product or service, place an order on our site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, or report a problem with the Site.
The information you give us may include names, address, email address or login details, phone number, age, date of birth, place of birth, business information, financial and credit card information, personal identification number(s), personal description and characteristics (including photographs, fingerprints and handwriting), spatial data (location data), behavioural data, family and spousal data, purchase history, financial transaction history, biometric data, medical history, real estate information (including title number), asset information (internet protocol or media access control), race, gender, sexual orientation, religion, political affiliation, and employment information.
We rely upon the fact that processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests, such as allowing us to effectively and efficiently manage and administer the operation of our business, maintaining compliance with internal policies and procedures, monitoring the use of our copyrighted materials, offering optimal, up-to-date security and obtaining further knowledge of current threats to network security in order to update our security to use and process the data described above.
1.2 Data We Automatically Collect
Each time you visit or use our Site, we automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, location, network data, browser plug-in types and versions, languages, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We rely upon the fact that Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests, such as allowing us to effectively and efficiently manage and administer the operation of our business, maintaining compliance with internal policies and procedures, monitoring the use of our copyrighted materials, offering optimal, up-to-date security and obtaining further knowledge of current threats to network security in order to update our security to use and process the data described above.
1.3 Data We Receive From Third Parties
We use third parties such as Landmark Data and Council Tax Finder to collect information about your property and applicable council tax. We also use Vehicle Smart to gather data about any vehicles added to your account. If you use any Services that require us to contact a utilities provider on your behalf, we may also receive information about you or your account from them. For more information on how these companies handle your personal data, please refer to their privacy policies. This data is necessary for us to fulfill our contractual obligations to you, and we rely on this as a lawful basis to use and process the data described above.